Refund policy

1. Return Period
We offer a 15-day return policy, which means you have 15 days after receiving your order to request a return.

2. Eligibility Conditions
To be eligible for a return, the item must be:
✔ In its original condition (unworn, unused)
✔ With tags still attached
✔ In its original packaging

3. How to Request a Return
Contact us at info@shiklet.com to request a return.
If your return is accepted, we will send you a return shipping label and instructions on how to proceed.
Items returned without a prior request will not be accepted.
If you have any questions regarding a return, feel free to email us at info@shiklet.com.

4. Defective Products or Order Errors
Please inspect your order upon reception and contact us immediately if:

• The item is defective or damaged

• You received the wrong product
  We will assess the situation and find the best solution.

5. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:

• Custom items (special orders, made-to-measure products)

• Sale items

• Gift cards
  If you’re unsure about a specific product, don’t hesitate to contact us.

6. Exchanges
We do not offer automatic exchanges. The best way to get a new item is to return your current product and place a new order once the return is accepted.

7. 14-Day Withdrawal Right for the European Union
If your order is shipped to a country in the European Union, you have a 14-day withdrawal period, with no need for justification.

Returned items must meet the same conditions:
✔ Unworn, unused
✔ With original tags and packaging
✔ Accompanied by the receipt or proof of purchase

8. Refunds
Once we’ve received and inspected your return, we’ll let you know whether the refund has been approved.
If approved, the refund will be processed using the original payment method within 10 business days.
Shipping fees are non-refundable.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@shiklet.com.